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Fubo Wins First-Ever J.D. Power Live Streaming TV Study Award

David Satin

Consumer insights tracker J.D. Power has released its annual study which measures satisfaction scores amongst customers of live TV providers. This year, the company has included a brand new facet in its study: satisfaction scores amongst live TV streaming customers.

The study measures overall satisfaction with television service providers based on seven factors: performance and reliability; cost of service; programming; communications and promotions; billing and payment; features and functionality; and customer care.

As the data shows, the winner of the first-ever J.D. Power Live Streaming TV Study award is fuboTV, which just edged out Sling TV with a customer satisfaction score of 789 points out of 1,000. Satisfaction with streaming overall was also higher than cable and satellite, with overall satisfaction at 699 for cable and satellite, while streaming averaged out at 774.

“Operating the needed networks and equipment for cable and satellite TV from start to finish versus streamers who can use those networks for middle and last-mile delivery for hundreds of thousands of concurrent streams, are vastly different at a product level regarding cost,” J.D. Power managing director Ian Greenblatt said. “Live TV streamers (and their customers) are therefore the beneficiaries of the imbalance and can be seen as providing more value for the subscription dollars spent.”

The win represents a large feather in the cap of fuboTV. J.D. Power’s consumer satisfaction awards are highly respected in every industry, and J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years.

Fubo CEO David Gandler was asked earlier this summer what he thought set his live TV service apart from those of competitors like Hulu Live TV or YouTube TV. Gandler pointed to his streamer’s focus on live sports offerings and emphasized the clout generated by the Fubo brand.

“You’ll see that quite often on big sporting event days, the number of downloads we get far exceeds what any of the other aggregators in the space will get,” Gandler said. “And so I think on the brand side, we probably have more equity there from a differentiation perspective.”

Add in a promise from Fubo executives not to tinker with the price of the service for no good reason, and the future of fuboTV is looking more stable than it did just a few months ago. Fubo dropped under 1 million subscribers during the second quarter of 2022, but having hardware like the J.D. Power Live Streaming TV Study award could certainly help lure more eyes to the service.

fuboTV

fuboTV is a live TV streaming service with about 90 channels for $74.99/month. This plan includes local channels, 25 of the top 35 cable channels, and regional sports networks (RSNs).

Due to a carriage dispute, some areas may not see their local CBS affiliate, but rather a national CBS feed.

The streaming service does not carry channels from WarnerMedia-owned (CNN, TBS, and TNT), A+E (A&E, History Channel, and Lifetime), and AMC Networks (AMC, BBC America, and WE tv).

fuboTV also includes MLB Network, NBA TV, NFL Network, NFL RedZone , NHL Network, and beIN Sports (which is not available on most services). You can add Fox Soccer Plus as part of the International Sports Plus add-on for $6/month.

You can add the fubo Extra ($8) to add ~38 channels including Baby TV, Cooking Channel, DIY et GSN.

fuboTV is a great option for sports fans, especially those who want to stream local sports. It is the least expensive option to get RSNs in many markets like Altitude, AT&T SportsNet Pittsburgh, AT&T SportsNet Rocky Mountain, AT&T SportsNet Southwest, Marquee Sports Network, MSG, MSG Sportsnet, NBC Sports Bay Area, NBC Sports Boston, NBC Sports California, NBC Sports Chicago, NBC Sports Northwest, NBC Sports Philadelphia, NBC Sports Philadelphia+, NBC Sports Washington, NBC Sports Washington+, NESN, Root Sports Northwest et SportsNet NY. They recently announced the they will be adding Bally Sports RSNs in January 2023.

DIRECTV STREAM Cash Back

Let us know your e-mail address to send your $50 Amazon Gift Card when you sign up for DIRECTV STREAM.

You will receive it ~2 weeks after you complete your first month of service.

Sling TV Cash Back

Let us know your e-mail address to send your $25 Uber Eats Gift Card when you sign up for Sling TV.

You will receive it ~2 weeks after you complete your first month of service.

Hulu Live TV Cash Back

Let us know your e-mail address to send your $35 Amazon Gift Card when you sign up for Hulu Live TV.

You will receive it ~2 weeks after you complete your first month of service.