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PlayStation Vue

Report: PlayStation Vue Customers Most Satisfied, While DIRECTV NOW Least Satisfied

Jason Gurwin
Jason Gurwin has has spent the last 10 years in the technology, media, entertainment industries. For The Streamable, he specializes in all things media like streaming services, devices, and cord cutting.
Read full bio ›
Jason Gurwin

According to the American Customer Satisfaction Index (ACSI), among the Live TV Streaming Services — PlayStation Vue had the highest score at 78 (out of 100), unchanged from the year before. On the low end, DIRECTV NOW only earned a score of 69 (-1%), which was the worst of the Live TV Streaming Services, and only saw Sony Crackle (68) with a lower score amongst all streaming services.

Other Live TV Streaming Services, like Hulu Live TV, which is grouped with their SVOD service, and YouTube TV, which includes YouTube as a whole, scored 76 (+1%) and 75 (-1%) respectively. Sling TV saw the biggest jump of any streaming service going from 71 to 74 (+4%).

For the second year in a row, Netflix saw the highest score of any streaming service at 79 (+1%). Other streaming services like Amazon Prime Video (76), CBS All Access (75), and HBO (74), Starz (72), and Showtime (71) were also rated as part of the index.

The Video Streaming Service category averaged 76 across all services, which was significantly higher than traditional subscription television services which averaged 62 for the second year in a row. Telcos and satellite companies tended to perform above average like AT&T U-verse (69), Fios (68), Dish Network (67), and DIRECTV (66). Cable companies like Optimum (61), Cox (69), Charter (59), and Comcast (57) all were below average performers.

Jason Gurwin
Jason Gurwin has has spent the last 10 years in the technology, media, entertainment industries. For The Streamable, he specializes in all things media like streaming services, devices, and cord cutting.
Read full bio ›
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DIRECTV STREAM Cash Back

Let us know your e-mail address to send your $50 Amazon Gift Card when you sign up for DIRECTV STREAM.

You will receive it ~2 weeks after you complete your first month of service.

Offer Terms

  • Only valid for new DIRECTV STREAM subscribers.
  • Only valid once per household.
  • You must pay and maintain service for at least one month to be eligible.
  • Purchase must be completed on the DIRECTV STREAM website.
  • You’ll receive gift card 4-6 weeks after purchase (~2 weeks after your first month).
  • Cannot be combined with any other promotion and won’t be eligible if you try to use a coupon code or cash back from another site.

Sling TV Cash Back

Let us know your e-mail address to send your $25 Uber Eats Gift Card when you sign up for Sling TV.

You will receive it ~2 weeks after you complete your first month of service.

Offer Terms

  • Only valid for new Sling TV subscribers to Sling Orange, Blue, or Sling Orange + Blue.
  • Only valid once per household.
  • You must pay and maintain service for at least one month to be eligible.
  • You must click from The Streamable and complete your purchase on the Sling TV website.
  • You’ll receive gift card 4-6 weeks after purchase (~2 weeks after your first month).
  • Cannot be combined with any other promotion and won’t be eligible if you try to use a coupon code or cash back from another site.

Hulu Live TV Cash Back

Let us know your e-mail address to send your $35 Amazon Gift Card when you sign up for Hulu Live TV.

You will receive it ~2 weeks after you complete your first month of service.

Offer Terms

  • Only valid for new Hulu Live TV subscribers.
  • Only valid once per household.
  • You must pay and maintain service for at least one month to be eligible.
  • You must click from The Streamable and complete your purchase on the Hulu Live TV website.
  • You’ll receive gift card 4-6 weeks after purchase (~2 weeks after your first month).
  • Cannot be combined with any other promotion and won’t be eligible if you try to use a coupon code or cash back from another site.