Study: HBO Max Top Streamer in Satisfaction, Netflix Leads in ‘Must Keep’ Category
It’s been a rough couple of months for Netflix as the streaming service reported losing 200,000 total subscribers during the first quarter of the year with 2 million more expected to unsubscribe during Q2. As a result, the company’s stock has taken a nosedive in recent months falling to less than one-third of its market price in late 2021.
A recent study from research firm Whip Media had a mix of good and bad news for the streamer as the report noted that Netflix has maintained its market dominance even as subscribers rank its value as the lowest amongst subscription video-on-demand (SVOD) services.
Whip Media’s study looked at 2,460 U.S. TV Time app users aged 18-54 for one week earlier this spring. The survey asked consumers which service they would keep if they were only able to retain a single subscription. In Netflix’s case, this “SVOD proposed retention” contrasts with questions about overall satisfaction and how subscribers feel about original- and library-based content their services provide. For example, 76% of Prime Video subscribers are happy with their service yet only 2% of its customers would keep the service if they had to choose only one streamer for their household.
Over 31% of users in the U.S. note that they would keep their Netflix subscription if they were allowed only a single streaming service, with HBO Max coming in second at 19% projected retention. While this would indicate that Netflix subscribers are the most satisfied with their content, the Whip Media study suggests differently.
Less than two-thirds (62%) of current viewers rate that they are either “satisfied” or “very satisfied” with their Netflix service. In comparison to 2021, Netflix dropped 10 points in the category while Disney+ and HBO Max increased in potential retention. This data dovetails with a recent study from Antenna that indicates that consumers who drop Netflix as their primary streamer instead turn to the Disney or Warner Bros. Discovery premiere services.
These dips in Netflix’s popularity may stem from several factors. In April, the company reported a high churn rate (the rate at which subscribers cut ties with a particular service) likely tied to its rate increases earlier in the year. In addition, as means to combat account sharing, the streamer proposed additional price hikes for subscribers that freely give out their passwords.
The most popular kid on the streaming street seems to be HBO Max as overall satisfaction with the service topped out at 94%, a 2-point increase from last year. Disney+ and Hulu also beat out Netflix with 88% and 87% satisfaction rates respectively. This places the OG streamer in fourth, with its 10-point drop placing it securely at 80%.
Meanwhile, Apple TV+ made the most gains moving up 14 points, leaving its 76% trailing just behind Paramount+ at a 79% satisfaction rate. The Whip Media study also points out that original content by Paramount+ and Peacock’s impressive library helped give those up-and-coming streamers somewhat modest gains.
Netflix is a subscription video streaming service that includes on-demand access to 3,000+ movies, 2,000+ TV Shows, and Netflix Originals like Stranger Things, Squid Game, The Crown, Tiger King, and Bridgerton. They are constantly adding new shows and movies. Some of their Academy Award-winning exclusives include Roma, Marriage Story, Mank, and Ma Rainey’s Black Bottom.
Netflix offers four plans — on 2 device in HD with their “Standard with Ads” ($6.99) plan, on 1 device in SD with their “Basic” ($9.99) plan, on 2 devices in HD with their “Standard” ($15.49) plan, and 4 devices in up to 4K on their “Premium” ($19.99) plan.
Netflix spends more money on content than any other streaming service meaning that you get more value for the monthly fee.
Max is a subscription video streaming service that gives access to the full HBO library, along with exclusive Max Originals. There are hubs for content from TLC, HGTV, Food Network, Discovery, TCM, Cartoon Network, Travel Channel, ID, and more. Watch hit series like “The Last of Us,” “House of the Dragon,” “Succession,” “Curb Your Enthusiasm,” and more. The service changed its name from “HBO Max” on May 23, 2023.
Max has three tiers, an ad-supported plan for $9.99 an ad-free plan for $15.99, and the ultimate tier that includes 4K for $19.99.
All Max subscribers will get the full libraries of shows like “Friends”, “The Big Bang Theory”, “South Park”, “Fresh Prince of Bel-Air”, “The West Wing”, and more.
You can choose to add Max as a subscription through Amazon Prime Video, Hulu, or other Live TV providers.7-Day Trial