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Study: HBO Max Top Streamer in Satisfaction, Netflix Leads in ‘Must Keep’ Category

Study: HBO Max Top Streamer in Satisfaction, Netflix Leads in ‘Must Keep’ Category

It’s been a rough couple of months for Netflix as the streaming service reported losing 200,000 total subscribers during the first quarter of the year with 2 million more expected to unsubscribe during Q2. As a result, the company’s stock has taken a nosedive in recent months falling to less than one-third of its market price in late 2021.

A recent study from research firm Whip Media had a mix of good and bad news for the streamer as the report noted that Netflix has maintained its market dominance even as subscribers rank its value as the lowest amongst subscription video-on-demand (SVOD) services.

Whip Media’s study looked at 2,460 U.S. TV Time app users aged 18-54 for one week earlier this spring. The survey asked consumers which service they would keep if they were only able to retain a single subscription. In Netflix’s case, this “SVOD proposed retention” contrasts with questions about overall satisfaction and how subscribers feel about original- and library-based content their services provide. For example, 76% of Prime Video subscribers are happy with their service yet only 2% of its customers would keep the service if they had to choose only one streamer for their household.

Over 31% of users in the U.S. note that they would keep their Netflix subscription if they were allowed only a single streaming service, with HBO Max coming in second at 19% projected retention. While this would indicate that Netflix subscribers are the most satisfied with their content, the Whip Media study suggests differently.

Less than two-thirds (62%) of current viewers rate that they are either “satisfied” or “very satisfied” with their Netflix service. In comparison to 2021, Netflix dropped 10 points in the category while Disney+ and HBO Max increased in potential retention. This data dovetails with a recent study from Antenna that indicates that consumers who drop Netflix as their primary streamer instead turn to the Disney or Warner Bros. Discovery premiere services.

These dips in Netflix’s popularity may stem from several factors. In April, the company reported a high churn rate (the rate at which subscribers cut ties with a particular service) likely tied to its rate increases earlier in the year. In addition, as means to combat account sharing, the streamer proposed additional price hikes for subscribers that freely give out their passwords.

The most popular kid on the streaming street seems to be HBO Max as overall satisfaction with the service topped out at 94%, a 2-point increase from last year. Disney+ and Hulu also beat out Netflix with 88% and 87% satisfaction rates respectively. This places the OG streamer in fourth, with its 10-point drop placing it securely at 80%.

Meanwhile, Apple TV+ made the most gains moving up 14 points, leaving its 76% trailing just behind Paramount+ at a 79% satisfaction rate. The Whip Media study also points out that original content by Paramount+ and Peacock’s impressive library helped give those up-and-coming streamers somewhat modest gains.

  • Netflix

    Netflix is a leading subscription-based video streaming service that offers on-demand access to an extensive library of over 3,000 movies, 2,000+ TV shows, and a growing collection of acclaimed Netflix originals. Renowned for producing groundbreaking content, Netflix has become a cultural powerhouse with hit originals like “Stranger Things,” “Wednesday,” “Squid Game,” “The Crown,” “Tiger King,” “Bridgerton,” “The Witcher,” and “Black Mirror.”

    …

    The platform constantly updates its catalog, introducing fresh content alongside timeless classics and international hits. Netflix’s commitment to storytelling has also earned critical acclaim, with award-winning exclusives such as “Roma,” “Marriage Story,” “The Power of the Dog,” “Mank,” and “Ma Rainey’s Black Bottom.” In 2023, their animated film “Guillermo del Toro’s Pinocchio” won an Academy Award for Best Animated Feature, further solidifying Netflix’s reputation for high-quality content.

    Recently, Netflix has expanded beyond standard movies and TV titles with the addition of video podcasts, and is also exploring a digital store that would offer third-party streamers within the app.

    Netflix offers three plans – stream on 2 devices in HD with the “Standard with Ads” ($8.99) plan, on 2 devices in HD with the “Standard” ($19.99) plan, and 4 devices in up to 4K on the “Premium” ($26.99) plan.

  • HBO Max

    HBO Max is a subscription video streaming service that gives access to the full HBO library and exclusive Max Originals. There are hubs for content from TLC, HGTV, Food Network, Discovery, TCM, Cartoon Network, Travel Channel, ID, and more. Watch hit series like “The Last of Us,” “House of the Dragon,” “Succession,” “Curb Your Enthusiasm,” and more. Within HBO Max, B/R Sports allows users to watch live NBA, MLB, NHL, March Madness, and NASCAR events.

    …

    HBO Max has three tiers: an ad-supported plan for $10.99, an ad-free plan for $18.49, and the ultimate tier that includes 4K for $22.99.

    All HBO Max subscribers will get the full libraries of shows like “Friends”, “The Big Bang Theory”, “South Park”, “Fresh Prince of Bel-Air”, “The West Wing”, and more.

    You can choose to add HBO Max as a subscription through Amazon Prime Video, Hulu, or other Live TV providers.



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