Apple TV+ frozen? Here’s how to fix the app
Apple TV+ frozen? Here’s how to fix the app
We’ll show you how to unstick a frozen Apple TV+ stream on Amazon Fire TV, Apple TV, and Roku devices.
Apple TV+ has no qualms about operating a little differently than other streaming services do. On the content side, Apple TV+ offers only exclusive, original TV shows and movies, and unlike other streamers, it has essentially no licensed content in its library.
But Apple TV+ also works differently from other streamers in that it does not have a dedicated app of its own. It lives inside the Apple TV app, and while that distinction may seem small, it’s key to know if Apple TV+ freezes up on you while you’re trying to stream it on an Amazon Fire TV, Apple TV, or Roku device. If that does happen, we’ll show you how to fix it below!
How to fix frozen Apple TV+ on popular streaming devices
How to fix frozen Apple TV app on Amazon Fire TV
If the Apple TV app freezes on your Fire TV device, there are two fixes available to you that should help you solve the problem. The first is Force Stop; this will allow you to unfreeze your Apple TV app without being logged out.
To Force Stop the Apple TV app, open your Fire TV Settings, then click Applications, then Manage Installed Applications. You’ll see the Apple TV app here, and you’ll want to scroll to it and click it. Click Force Stop to reset it and hopefully clear up your freezing issue.
If this doesn’t work, you’ll have to try clearing the app’s cache. Go back into Settings, then Applications, then Manage Installed Applications again, and click on Apple TV. Select Clear Cache, then Clear Data. You’ll have to log back into Apple TV once you do this, but you should be all set.
How to fix frozen Apple TV app on Apple TV 4K
There’s a delightful symmetry to streaming Apple TV+ on an Apple TV device, but of course, if your app freezes, that satisfaction goes out the window!
Should that happen, you’ll want to press the Home button on the Siri remote twice in rapid succession. Doing so will pull up a screen of all the active apps on your device; scroll to Apple TV, then swipe up on the touch surface or clickpad to force the app to quit.
How to fix frozen Apple TV app on Roku
The first thing you’ll want to do for a frozen Apple TV app on a Roku device is to check for updates for that app. To do this, navigate to the app on the Roku home screen and click the star button on your Roku remote when highlighting it.
If the app is updated, scroll back to it and click the star again. Choose Uninstall, then reinstall the app to fix a freezing issue.
There are a couple of other tricks Roku device owners can use to reset and try to get frozen apps back to normal. First, try pressing the home button on your Roku remote five times in a row, followed by up once, rewind twice, and fast forward twice. This should restart your device and hopefully smooth out any frozen apps.
Alternatively, you can clear the cache of your Roku device by opening Settings, then scrolling to System. Click Advanced System Settings, then Network connection reset, then Reset connection. Once you restart your Roku player, the cache will be cleared, and you will be able to stream Apple TV+ through the Apple TV app once again.
Apple TV
Apple TV (formerly known as Apple TV+) is a subscription video streaming service for $14.99 per month, offering a growing slate of original series, films, documentaries, and specials. Unlike other platforms that combine licensed titles with originals, Apple TV is built entirely around exclusive programming, making it the home of critically acclaimed hits such as “Ted Lasso,” “Severance,” “The Morning Show,” and “Silo.” Its lineup continues to expand with award-winning dramas, comedies, family-friendly shows, and blockbuster original films like “CODA,” which won the Academy Award for Best Picture.