Is your Netflix app frozen? Here’s how to fix it
Is your Netflix app frozen? Here’s how to fix it
We’ll let you know how to fix a frozen Netflix app on popular streaming devices such as Amazon Fire TV, Apple TV, or Roku.
At long last, the new season of “Stranger Things” has arrived. You’re settled in on the couch, with the remote in your hand and your favorite show-themed snacks in front of you. But just when the big twist of the episode arrives, your app freezes! It’s an issue most customers with a streaming subscription have dealt with at one time or another, and it’s a huge disappointment every time.
If your Netflix app is frozen on your connected TV device, there is a fix waiting for you! Check out how you can clear a frozen Netflix app on Amazon Fire TV, Apple TV, or Roku players here.
How to fix frozen Netflix app
How to fix frozen Netflix app on Amazon Fire TV
The first solution we have for fixing a frozen Netflix app on your Fire TV should allow you to stay signed in after going through the process. It’s called Force Stopping, and it’s easy to do.
First, head to the Fire TV Settings menu, and then click on Applications. Scroll to Manage Installed Applications, then click on Netflix. In the menu of options that pops up, click Force Stop to perform a hard stop on your Netflix app. When you re-open it, it should be back to action.
If this didn’t work as intended, you’ll have to try clearing the app’s cache. Go back into Settings, Applications, and Manage Installed Applications, then click Netflix once again. This time, click Clear Cache, and Clear Data. This will log you out of Netflix, but you should no longer see any freezing issues once you’re back in.
How to fix frozen Netflix app on Apple TV 4K
If you own an Apple TV device and you need to fix a freezing issue with Netflix, you’ll want to first make sure that your device’s operating software is up to date. Older software versions can cause issues like freezing on Apple TVs.
If your tvOS is up to date but you’re still frozen, you’ll have to force quit Netflix. To do this, simply double-tap the Home button on your remote, then scroll to Netflix when the list of active apps pops up. Swipe up on the touch surface or clickpad to force quit Netflix once you have it selected.
How to fix frozen Netflix app on Roku
If your Netflix app is up-to-date on your Roku player, one fix available to fix a freezing issue is to uninstall the app and reinstall it. To do this, use the star button when highlighting Netflix on the home screen, then go to the Roku app store to reinstall it.
You can also use a shortcut in your Roku remote to try to reset the device and unstick your frozen Netflix app. You can do this by clicking the home button five times in a row, followed by up on the directional pad, then rewind twice, and then fast-forward twice.
Lastly, you can clear out the cache of your Roku device. To do this, go into the Settings menu and click System. Choose Advanced System Settings, then go to Network connection reset. Click Reset connection, and your cache should clear.
Netflix
Netflix is a leading subscription-based video streaming service that offers on-demand access to an extensive library of over 3,000 movies, 2,000+ TV shows, and a growing collection of acclaimed Netflix originals. Renowned for producing groundbreaking content, Netflix has become a cultural powerhouse with hit originals like “Stranger Things,” “Wednesday,” “Squid Game,” “The Crown,” “Tiger King,” “Bridgerton,” “The Witcher,” and “Black Mirror.”