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YouTube Sets Up Twitter Poll for Users of its Premium Service to Give Feedback, Complaints

YouTube Sets Up Twitter Poll for Users of its Premium Service to Give Feedback, Complaints

David Satin
David Satin has been a dedicated News Writer at The Streamable since 2022, covering a wide range of stories in the entertainment and streaming industries. With years of experience writing online, David previously worked as a list writer for Screen Rant, where he gained recognition for his extensive coverage of sci-fi and fantasy genres. His ability to break and analyze major stories has made him a trusted voice in the streaming world. Over the course of his career, Satin has become an integral part of The Streamable team, contributing to some of the most impactful stories in the industry.
Read full bio ›
David Satin
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Known for breaking major streaming stories, he’s covered everything from Netflix policy shifts to Peacock’s ad-tier changes. A sci-fi fan and Toshiba Fire TV user, he brings sharp analysis and a love for the genre to his reporting.
Known for breaking major streaming stories, he’s covered everything from Netflix policy shifts to Peacock’s ad-tier changes. A sci-fi fan and Toshiba Fire TV user, he brings sharp analysis and a love for the genre to his reporting.

Giving companies feedback on a product can be an incredibly cathartic experience. Venting frustrations on a product or service that did not function as advertised is good for the soul, and it can be good for other customers who are trying to decide between that product and a similar one that may work better.

If you’re a YouTube Premium customer that has a complaint about the service, now is the time to speak up. YouTube has released a poll on its official Twitter page, asking its Premium users to identify their biggest issue with it. The company gives four options to vote on, then encourages customers with other problems to leave them in a comment.

As of the time of this writing, bad content recommendations were the top issue, with 34.6% of respondents saying this was the biggest problem they experienced on YouTube Premium. Limited plan options were the second-most registered complaint at 32.1%, followed by still seeing ads (23.2%) and download errors (10.1%). Many users commented that they’d love the option to subscribe to specific YouTube channels without ads, preferring an a la carte option to the all-or-nothing ad-free experience of YouTube Premium.

There was no option for YouTube Premium customers to lodge any complaints about its higher-bitrate streaming tests, other than in the comments section. In late June, YouTube began offering its Premium users a new, high-bitrate 1080p screen resolution, a video quality it kept behind the Premium paywall. YouTube has experimented with exclusive video qualities for its Premium service before; last fall, the company experimented with making Ultra-High-Definition 4K videos available only to Premium members.

If YouTube wants to respond to the “limited plan options” complaint, it could do so by making YouTube Premium available as a free perk for subscribers of its live TV streaming service YouTube TV. Doing so would enhance the value of YouTube TV, and give the company the chance to upsell current YouTube Premium subscribers.

The new Twitter poll may not lead to any major changes for the YouTube Premium platform. But companies rarely ask for feedback on such a large public scale, and if current Premium users have any hope of seeing their biggest complaint addressed by the company, the time to make your voice heard is right now.

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YouTube TV

YouTube TV is a live TV streaming service with more than 60 channels for $82.99/month. This plan includes local channels 32 of the top 35 cable channels, and regional sports networks (RSNs) in select markets. The base plan includes more than 100 live channels, including major broadcast networks like ABC, CBS, FOX, and NBC, as well as popular cable channels such as ESPN, CNN, FX, USA Network, and TNT. Local channels are included in most markets, making YouTube TV a full replacement for traditional cable for many viewers.

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Sports are a major focus for YouTube TV, with access to national and regional coverage, league networks, and marquee events. The service also serves as the exclusive home of NFL Sunday Ticket, available as an add-on, giving fans access to out-of-market Sunday afternoon games. YouTube TV also offers a smaller sports plan, allowing subscribers access to 30+ sports-oriented channels, including local networks in select markets.

YouTube TV includes unlimited cloud DVR storage at no extra cost, allowing subscribers to record as many shows as they want and keep recordings for up to nine months. The service is available across a wide range of devices, including smart TVs, streaming players, mobile devices, and web browsers. New subscribers can typically start with a free trial, though the trial length may vary by promotion.

With its broad channel lineup, strong sports offerings, unlimited DVR, and wide device support, YouTube TV remains one of the most comprehensive live TV streaming services for viewers who want a traditional TV experience without a cable contract.

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David Satin
David Satin has been a dedicated News Writer at The Streamable since 2022, covering a wide range of stories in the entertainment and streaming industries. With years of experience writing online, David previously worked as a list writer for Screen Rant, where he gained recognition for his extensive coverage of sci-fi and fantasy genres. His ability to break and analyze major stories has made him a trusted voice in the streaming world. Over the course of his career, Satin has become an integral part of The Streamable team, contributing to some of the most impactful stories in the industry.
Read full bio ›
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